Bingo Story FAQ


About Bingo Story

What is Bingo Story?

Bingo Story is the best free-to-play bingo on mobile and Facebook! Play in competitive live bingo tournaments, join a club, make new friends and become a bingo legend!

Compete in multiplayer bingo tournaments to win your favorite fairy tale characters. Win puzzle pieces through free bingo mini-games and collect fun bonus prizes to fill in the missing pieces or boost your chances of getting a BINGO. Get a BINGO for a chance to collect bingo board pieces and complete puzzles of your favorite fairy tale characters.

Starting a Bingo Game

There are two ways you can start a bingo game. By clicking the PLAY button in the Lobby or by clicking on one of the current events and clicking PLAY from there. In either case you will be automatically competing in all current live events in the game which means that collection items for all free events will appear on your Bingo Card. The exception to this rule is for special bingo rooms that require Bingo Tokens to enter

Bingo’s per card

There are 5 possible ways to get bingo’s on a bingo card, even when the card is blacked out: vertical, horizontal, diagonal, 4 corners and an instant win. You can only get the 5th bingo by playing an instant win power up and daubing it, you can get the other 4 bingo’s any other way that I named above. This is to make each game a good length because the game counts down bingo’s rather than time. If there were more than 5 ways to get a bingo, the games would be very short.

Number of Collection items on Bingo Cards

All items are available to collect on your bingo cards in the regular Bingo room. Some items will appear more often than others. Keep playing to collect them all!

Leaving a Bingo Room

  • If you leave a regular bingo room, the items you get on your cards will be the same when you re-enter
  • If you leave a special bingo room your Bingo Tokens will be lost

Bingo Game Ending

Each round of Bingo ends when all of the available Bingo’s have been claimed, we understand this may be confusing at times. However due to the nature of Bingo Story’s tournament bingo the games will end abruptly.

In addition the last number called will not count against you so you can still get the perfect daubing bonus.

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What are Bingo Clubs?

Bingo clubs are a way for you to work with your friends and compete against other clubs for great prizes. You can play blackout bingo with your club to earn collection items which are used in the club tournaments.

How do I create or join a public club?

You can join a bingo club from the main menu of the game, you will need to have played 10 bingo games before being able to join or create your new club. To join an open club simply Click the Find a Club button in the main Lobby and select the Club you’d like to join from the list displayed.

How can I invite someone to be in my private Club?

There are three settings inside Clubs that allow the Club to be a) Open to anyone joining it b) open by invite only c) Closed to new members. Only Club Leaders and Call leaders can change this setting.

In order to be able to invite specific people to your Club the above must be set to INVITE.

When the Club is set to INVITE, the Club Leader and Call Leader will see the PASSCODE for the Club which can be used to invite others.

To find the passcode, go to the Club section of your game and click Members in the centre of the screen. A pop-up will open. Go to the INFO tab in this pop-up and look to the lower right side of the screen. You will see the lower right box has the title PASSCODE. If you do not see this, you are not the Club owner or call leader and cannot invite.

To invite someone to your club, send them the passcode via private message to their in-game profile, email or any other method you like.

How can I join/accept an invitation to a private Club?

If you’ve received a passcode to join a Club, you easily search for it and Join. To do this you cannot currently be in another club. Here’s what you need to do:

From the Main lobby of the game click the green Find a Club button. This will open the Club pop-up with a search field. Type the Club code you received into the field and press the yellow Find button. You will see the name of the Club and a large green JOIN! button. Press that button to join the Club!

How do I earn a club balls?

While playing a bingo game, club balls will be randomly dropped on your bingo cards.  If you daub them, you’ll receive the club ball.  The more tokens you boost your game with, the more club balls you’ll receive once you daub them.

Please note there is a chance club balls may not appear on your bingo card.

How do I call a club ball?

When you enter your club’s member area you can call your club ball by clicking the button below your club card. These club ball calls work towards completing your own and all your clubmates club cards. When your club card is full you can click the “CALL A BINGO” button to unlock a random collection item and reset your club card.

What are club points?

Club points (commonly referred to as “pink tickets”) are a type of currency that you can win in the game. This currency can be turned in for different items like power ups, club balls and golden spins in the “Shop” section.

How do I leave a club?

Players can leave their current club by visiting the club screen, then clicking on the members button, and finally clicking on the info tab. On this window there will be a leave club button that will remove you from your respective club. Please note that you will lose any collection items and progress on your current club bingo card if you do leave your club.

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What are club collection items?

These items are part of a fairy tale themed collections. There are always 5 items in each Club Collection. You win 1 item in a collection each time you get a blackout on your Club card (daub all the tiles). When you have a full set of five, you can turn in the collection for points in the club tournament.

Sharing Club Collection items with Club Members

Sometimes you will receive more than one of a Clean Collection item. You need one of each of the 5 items in any collection in order to be able to turn it in for points. Therefore we encourage you to share duplicate items with other members of your club. You can do this by selecting the club member you want to share with by clicking on the MEMBERS link in the Club room. Once inside your Club window, select the member you want to share an item with and click on the blue gift icon under their profile picture. You will be prompted to select the gift you want to send them.

Where did my collection set go?

The collection set is available for a limited amount of time which is displayed with the animated clock underneath your current Club collection. If the collection isn’t turned in when the timer runs out, your progress will be reset.

How do I take the club throne?

During your current collection set, the club member who calls the most club balls will have their Facebook profile picture featured on the club throne.

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What are Bonus mini-games in Bingo Story?

Bingo Story has a number mini-games which can be played with a mini-game token. You can earn these tokens by playing Bingo and daubing a cell with a mini-game power up. You can win power ups and other rewards from the mini games.

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What are Power ups in Bingo Story?

Power ups provide bonuses to your cards as you play bingo, you can play a new power up for each 3 cells you daub. Your power up supply is limited and when you run out will either need to get more of them or play without them. There are a total of 7 power ups divided into 3 power levels.

You can earn power ups in many ways!

  • Free Daily Spins
  • Minigames
  • Facebook Bonuses
  • Referring Friends
  • Playing In Events
  • Completing Missions

Or you can buy power ups in special packages or in the shop!

What are the types of Power ups in Bingo Story?


Single Daub Power Up

Places one free daub on each bingo card, can be used multiple times per bingo game.


Bonus Chest Power Up

Places a bonus chest on the board that when daubed will grant you a bonus chest at the end of the game for you to open, can be used once per bingo game.


Double Daub Power Up

Places two free daubs on each card, can be used multiple times per game


Double Experience Power Up

Doubles the experience earned from this game, can be used once per bingo game.


Mini-game Token Power Up

Places a mini-game token on the board and when daubed gives you one mini-game token to use, can be used once per bingo game.


Double Everything Power Up

Double experience and other rewards from this game, can be used once per bingo game.


Instant Win Power Up

Instantly wins a card when daubed, can be used once per bingo game.

How do Power ups work?

Power ups will be ready to use after you daub 3 called numbers.

You can choose how to use power ups every game.

You can activate AUTO POWER UPS which will save you time by automatically sending power ups to your bingo cards when they’re ready.

To turn AUTO POWER UPS on, select the rainbow play icon below the power up bar. You’ll earn pink tickets with every auto power up you use.

You can also manually select power ups by tapping the flashing icon at the top of the powerup bar.

Why does it say “No Inventory” when I have power ups remaining?

Some power ups can only be used once per game, and others can be used as many times you get them. You will see the messages about No Inventory when you have no power ups that can be played during this game remaining, you can see how many times a power up can be used in the above section.

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Global chat

Is an open chat inside the game which you can access from the Main Lobby. You can access it by clicking on the chat bubble icon at the right of the Lobby screen. This will open the chat panel where you can see and participate in global chat. You can close this panel by tapping the chat bubble icon to the left of the chat panel.

Club chat

Club chat is exclusive to you and the members of the Club you are in. You can access it from inside your Club screen by clicking on the chat bubble icon at the right of the screen. This will open the chat panel where you can see what your Club members are saying and add your own thoughts. You can close this panel by tapping the chat bubble icon to the left of the chat panel.

Blocking a user

You can block communications from any user by selecting their name in chat, which opens their profile or by opening their profile directly. From the profile window, select the red (!) button in the bottom right corner. This opens a dialogue which allow you to report or block a user. Click BLOCK to stop any further communication from this user.

Reporting a user

You can block communications from any user by selecting their name in chat, which opens their profile or by opening their profile directly. From the profile window, select the red (!) button in the bottom right corner. This opens a dialogue which allow you to report or block a user. Click REPORT to let us know about offensive behaviour by a user.

Sending Private messages

You can easily send private messages to any user by opening their user profile. Opening the user profile can be done by clicking on their name in the chat feed or when you enter your own User Profile and click the friends tab. Sending a private message is as simple as clicking on the envelope icon inside the user profile, typing in your message and clicking SEND.

How can I send gifts to my friends?

You can easily send gifts to other users via their user profile screen. Opening the user profile can be done by clicking on their name in the chat feed or when you enter your own User Profile and click the friends tab. In the user profile screen you will see a gift icon. The gifts you can send are the Club Collection items, so that means you need to be actively engaged in a club to do this.

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How do puzzles work in Bingo Story?

Puzzles are comprised of pieces, each puzzle has 20 pieces which can be found on your bingo cards, each card has a chance to contain a puzzle piece. If you daub the puzzle piece on that card you will earn the puzzle piece. Once you complete the puzzle you will be able to claim the prize and the puzzle will go into your puzzle book.

Puzzles come in collections ranging between 2 to 4 puzzles, if you can collect all the puzzles from a collection you will be able to claim an even greater reward.

Extra Puzzle Pieces

Whenever you get a puzzle piece, it will be automatically applied to your empty puzzle. If the puzzle is already full/completed, and you daub a puzzle piece, it gets added to your inventory. Once a new puzzle is scheduled, extra pieces from your inventory will automatically be applied to the puzzle until it’s full!

We recently added a feature that keeps track of how many extra puzzle pieces you have that can be found in the Puzzle Book section.

Individual puzzles vs puzzle groups

Individual puzzles can be turned in multiple times for chest rewards. If you finish a puzzle in the game, you will always be able to turn it it for power ups.

While you are able to claim individual puzzles multiple times, you can only claim the puzzle group or “page” once.

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How do tournaments work?

In Bingo story when you complete a game of bingo you receive points based on how well you did. These points are then added to your total for the current tournament. As you earn more points you will move up the ladder and reach higher tiers of rewards. Rewards are sent out at the end of the tournament based on your current tier.

Tiers are calculated based on the number of players, which means if you reach a tier, you are not guaranteed to remain in that tier if you were to stop playing bingo games.

How do I end up on a leaderboard?

You will end up on a leaderboard when you earn any points, towards that leaderboard.

How to do get to first place?

To get first place on the leaderboard you need to have more points than any other player when the tournament ends.

Is there more than one leaderboard?

There are a number of leaderboards in the game including:

  • Daily Tournament – Earn tournament points by playing bingo and through rewards from minigames.
  • Club Castle Clash – Call bingo’s with your club to get placed on the leaderboard
  • Club Ball Blast – Call club balls to get placed on the leaderboard

Why do I have to pay to get into some bingo rooms?

We offer both premium and free bingo rooms for you to play in, the free rooms are always available while the premium rooms are tied to special events, but don’t worry you will get some free premium tokens with each event. – This is the facts.

Collecting Tournament rewards

Collection event items must be claimed while the event is active. Rewards from these events are sent to messages and can be claimed for up to 7 days

Tournament rewards can be claimed through your tournament scores windoe and can be claimed up to 18 days in the past.

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What are Live Events?

Bingo Story offers a multitude of live events that players can participate in for additional rewards! It is the player’s responsibility to claim their collection items during these events and once the time frame is over, rewards will no longer be distributed. Keep your eyes out for up and coming live events on our Facebook page!

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Why can’t I always watch a video now?

You will be able to watch videos for rewards only when a video is available for you. If none are available, you will not see the option to get rewards for a video.

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